Frankfurt Airport (FRA)

Common Complaints

• Rude and Unhelpful Staff: A significant number of travelers report encounters with unfriendly, unhelpful, and sometimes rude airport staff across various services, including security, baggage drop, and information desks.
• Excessive Wait Times: Security, passport control, and baggage claim lines are frequently reported as excessively long and slow, leading to missed connecting flights and significant stress.
• Confusing Signage and Layout: Travelers often find the airport's layout confusing and difficult to navigate, with poor or non-existent signage, especially for connecting flights, train stations, or specific gates and lounges.
• Dirty and Poorly Maintained Facilities: Complaints include dirty toilets, a lack of drinking water fountains, non-working escalators and moving walkways, and a general impression of the airport being unclean and smelling bad.
• Limited and Overpriced Food/Beverages: The selection of food and drink options is often described as limited, disappointing, and overpriced.
• Ongoing Construction and Operational Challenges: Visible construction work, combined with operational bottlenecks, contributes to delays and an overall less pleasant experience.

In summary, Frankfurt Airport, despite being a major international hub, frequently falls short of traveler expectations, particularly regarding customer service, efficiency, and clarity of navigation. While some practical services like parking and Wi-Fi are noted as adequate, the overwhelming volume of complaints about staff, wait times, and facility maintenance suggests that travelers should prepare for potential difficulties, especially when transiting or on a tight schedule.