Sevilla Airport (SVQ)

Common Complaints

• Cleanliness and Restroom Amenities: A recurring complaint is the lack of cleanliness in restrooms, with reports of dirty facilities and often no toilet paper.
• High Prices and Limited Food Options: Food and beverages are often considered overpriced, and the selection of restaurants and shops, while present, is not extensive, especially outside of peak hours or late at night.
• Immigration Wait Times: Long wait times at passport control for non-EU citizens have been reported, with some experiencing waits of up to two hours due to understaffing and automatic passport control units not always being operational.
• Rude Staff (occasional): While some staff are friendly, there are mentions of impolite or unprofessional behavior from certain airport employees, particularly at immigration.
• Tax Refund Process: Travelers attempting to get tax refunds have reported an "extremely frustrating experience" due to a lack of clear signage, confusing advice, and broken refund machines.
• Public Transport Capacity Issues: Although connections are good, the EA bus can sometimes be full, forcing passengers to wait for the next bus, particularly during busy periods.

Sevilla Airport generally provides an efficient and manageable travel experience, particularly benefiting from quick security and excellent bus connections to the city. While it excels in operational speed and accessibility, travelers should be prepared for potentially subpar restroom conditions and be mindful of immigration wait times, especially if requiring a tax refund or traveling during peak hours.