Philadelphia International Airport (PHL)

PHL in 20 seconds

Philadelphia International Airport (PHL) is a primary aviation gateway for the Delaware Valley region, serving as a major domestic and international hub for American Airlines. As one of the busiest airports in the United States, it plays a crucial role in connecting the Greater Philadelphia area to destinations across North America, the Caribbean, Europe, and the Middle East. The airport’s history began in 1925 as a training airfield.

Mixed

What travelers love

Layout and Options (Terminals B and C): Some frequent travelers find the layout of Terminals B and C well-designed, making navigation easy, and appreciate the variety of food and shopping options available.
Efficient Security (for some): Certain travelers have reported efficient security lines, especially with TSA PreCheck (often under 5-10 minutes).
Off-site Parking Services: Independent off-site parking facilities like SmartPark and Expresspark are highly praised for their competitive rates, convenience, free shuttle services, and excellent customer service, including valet options where cars are brought directly to the airport.
Water Bottle Refill Stations: Some travelers appreciate the availability of water bottle refill stations.

Common complaints

Cleanliness and Condition of Facilities: This is a predominant complaint, with restrooms frequently described as dirty, unhygienic, smelling bad, and having broken fixtures. General terminal areas, including carpets and flooring, are often reported as run-down and in disrepair.
Outdated Infrastructure: Many travelers and industry surveys point to the airport's aging infrastructure, with the newest terminal being over 20 years old, contributing to an overall "grimy" feel and a lack of modern amenities.
Rude and Unhelpful Staff: There are numerous reports of airport, airline, and TSA staff being rude, aggressive, and unhelpful, particularly in the security and check-in areas.
Flight Delays: Frequent flight delays are a significant factor contributing to low traveler satisfaction and the airport's poor rankings in surveys.
Baggage Claim Experience: The baggage claim areas are often described as abysmal, unwelcoming, and in some instances, noted for the presence of unhoused individuals.
High Food Prices: Many travelers find the food options to be extremely overpriced, even for airport standards.
Poor WiFi: The airport's WiFi connectivity is often cited as subpar.

Bottom line: In summary, Philadelphia International Airport faces significant challenges in traveler satisfaction, primarily due to issues with cleanliness, aging facilities, and staff interactions. While there are ongoing efforts for upgrades and preparations for major events in 2026, the current experience for many travelers remains disappointing, prompting some to consider alternative airports.

AirportRoutes · updated Jan 16, 2026

Write a tip / review

Live · updated daily

New & changed departures

12 changes to PHL's schedule in the last 90 days.

+12 net routes in 12 months

New route: PHL → Wooster. New route

First seen Jun 27, 2026 · detected Jun 29

New route: PHL → Martinsburg. New route

First seen Jun 25, 2026 · detected Jun 29

New route: PHL → Willemstad — flying 4 days a week. New route

First seen Jun 23, 2026 · detected Jun 29

New route: PHL → Manassas. New route

First seen Jun 28, 2026 · detected Jun 29

American Airlines begins PHL → Valparaiso on the CRJ-900. New route

First seen Jun 20, 2026 · detected Jun 22

New route: PHL → Shillong. New route

First seen Jun 20, 2026 · detected Jun 22

American Airlines begins PHL → Portland with daily flights on the Airbus A321. New route