Milan Malpensa International Airport (MXP)

Common Complaints

• Limited Seating and Overcrowding: A recurring complaint across various reviews is the severe lack of seating throughout the terminals, especially at departure gates, forcing many passengers to stand or purchase food to find a seat. This issue is exacerbated during busy periods.
• Poor Terminal Cleanliness and Facilities: Many travelers describe the bathrooms as unclean and the overall airport environment as poorly maintained, old-fashioned, and lacking in hygiene. Some mention dirty windows and old furniture.
• Chaotic Security and Passport Control (Non-EU): While Terminal 1 security can be efficient, some reviews mention chaotic and slow security gates, particularly for non-EU passport control, with long queues and a lack of organization. Some staff are described as unfriendly or unhelpful during these processes.
• Lack of Information and Poor Signage: Travelers report difficulty finding information and inadequate or confusing signage, leading to confusion and unnecessary re-navigation, especially for non-EU flyers.
• Insufficient Charging Stations: A notable inconvenience is the lack of good charging stations for electronic devices, often requiring passengers to sit on the floor to charge their phones.
• Parking Concerns: While many parking services are praised, some customers of Malpensa Parking | Fast Parking have reported negative experiences with vehicles being returned in poor condition, including mud inside.

Milan Malpensa Airport offers a mixed bag for travelers. While it has made strides in security efficiency and provides convenient transport to the city, fundamental issues like seating, cleanliness, and clear signage continue to impact overall traveler satisfaction. Improvements in these areas would significantly enhance the passenger experience.