Split Airport (SPU)

Common Complaints

• Rude and Unhelpful Staff: A frequent and significant complaint revolves around unfriendly or rude airport staff, including at check-in, security, cafes, and duty-free.
• Limited and Overpriced Food/Beverages: Options for food and drinks, especially after security, are often described as limited, expensive, and of poor quality. Some cafes have even been reported closed during peak times.
• Poor Signage and Rental Car Returns: Travelers report lack of clear signage, particularly for rental car returns, leading to confusion and long walks without trolleys to the terminal. Taxis can also be overpriced.
• Suboptimal Lounge Experience: The business lounge is often criticized for a lack of comfortable seating, poor food selection, limited charging facilities, and often not accepting Priority Pass.
• Lack of Comfortable General Seating: Beyond specific armrest-free areas, general seating in the terminal can be uncomfortable and insufficient for the number of passengers.

Overall, Split Airport provides a clean and modern gateway to Croatia, but traveler satisfaction is significantly hampered by perceived rude staff, limited and expensive amenities, and issues with signage and car rental returns. While security and immigration can be efficient, travelers should prepare for potentially long queues and consider bringing their own refreshments.