O.R. Tambo International Airport (JNB)

Common Complaints

• Immigration and Security Wait Times: Long and slow queues at passport control and security checkpoints are a frequent and significant complaint, often exacerbated by a lack of manned desks and unhelpful or rude officials. A technical glitch in the Biometric Movement Control System caused substantial delays in December 2024.
• Cleanliness and Facilities: Restrooms are often found to be unclean, with some reports of staff requesting tips for access. Seating in terminals can be inadequate or in disrepair, and some areas experience poor air quality. While the Airports Company South Africa (ACSA) states high availability of people movers (escalators, travellators, elevators), some have been out of service for extended periods.
• Staff Attitude and Efficiency: Numerous reviews cite unprofessional, rude, and unhelpful behavior from government staff, including immigration and some security personnel. Instances of security staff being dismissive or damaging luggage have also been reported.
• Scams and Luggage Issues: Travelers have reported scam attempts at check-in counters, such as being told luggage is overweight and demanding cash payment. Theft from checked luggage is also a concern.
• Disorganized Connections and Signage: Some experience disorganization with baggage re-check desks for domestic connections after international arrivals, which may be unstaffed. General disrepair and lack of clear signage can make navigation challenging.

Overall, O.R. Tambo International Airport presents a mixed bag of experiences for travelers. While some aspects like private transfers and select staff interactions are commendable, significant improvements are needed in areas such as immigration efficiency, staff professionalism, and basic facility maintenance, especially cleanliness, to enhance the overall traveler satisfaction. It is advisable for travelers to arrive well in advance, particularly for international flights, due to potential long wait times at security and passport control.