Luxembourg-Findel International Airport (LUX)

Common Complaints

• Poor Organization and Crowding: Many recent reviews describe the airport as unorganized and crowded, leading to significant stress and frustration.
• Excessive Security and Check-in Wait Times: Travelers frequently report huge queues for both check-in and security, with some arriving two hours early and still risking missing their flights. Security checks are often described as extremely slow and inefficient, with staff sometimes perceived as having low motivation and being rude. The airport itself has advised arriving more than 2 hours before flights due to increased traffic and road works, and longer waiting times.
• Rude and Inefficient Staff: Several passengers have reported rude, inefficient, and unfriendly security teams, as well as slow and unhelpful airport employees in general.
• Transit and Connection Difficulties: For transit passengers, the experience is often very unsatisfactory, requiring travelers to leave the airport and re-enter through security even for gate changes, making short connections difficult.
• Limited Food Options and High Prices: Some reviews mention a lack of food options, particularly after security or during off-peak hours, and that available food can be expensive. While the lounge offers good options, general terminal food choices are noted as limited.
• Parking Challenges: While parking options are available, the airport recommends pre-booking due to limited availability, especially with ongoing road works affecting traffic.

Overall, Luxembourg-Findel International Airport appears to be struggling with operational efficiency and passenger experience, particularly concerning security and organization, despite its modern infrastructure and good city connections. Travelers should allow ample time for all airport processes, especially during peak periods, and consider pre-booking parking.