Amsterdam Airport Schiphol (AMS)

Common Complaints

• Excessively Long Security & Immigration Queues: This is the most frequent and significant complaint. Travelers consistently report wait times of over an hour, sometimes up to 2-3 hours, at both security and passport control/immigration, leading to missed flights and considerable frustration. This is often attributed to a lack of staffing.
• Poor Terminal Cleanliness & Facilities: Many reviews highlight issues with dirty toilets, overflowing rubbish bins, and generally filthy seating areas, particularly in low-cost gate zones. Some note a limited selection of food options and a lack of smoking areas post-security.
• Rude or Incompetent Staff: Several travelers have reported negative interactions with security and immigration staff, describing them as rude, unhelpful, or slow.
• Overcrowding & Congestion: The airport frequently experiences overcrowding, especially during peak periods, leading to uncomfortable and stressful experiences.
• Luggage Handling Issues: Passengers have reported frustratingly long waits for luggage and instances of damaged baggage.
• Confusing Signage & Information: Some find the modern signage to be unhelpful, and there's a perceived lack of clear communication during flight disruptions or delays.
• Parking Scams: Warnings have been issued regarding some private valet parking services not affiliated with the airport, with reports of cars being misused or dumped.

Overall, while Amsterdam Airport Schiphol maintains a strong reputation for its connectivity, recent experiences indicate a significant decline in operational efficiency and passenger satisfaction, largely driven by chronic staffing issues impacting security and immigration wait times, as well as concerns over cleanliness and facilities. Travelers planning to use AMS should anticipate potential delays and prepare for longer-than-expected queuing.