Stuttgart Airport (STR)

Common Complaints

• Rude and Disrespectful Security Staff: A pervasive and strong complaint revolves around the unprofessional, rude, and aggressive behavior of security personnel, with multiple reports of staff speaking only German without checking understanding, making fun of passengers, and being unhelpful, particularly towards families with children.
• Inconsistent Security Procedures and Long Wait Times: While some travelers report short security lines (5-15 minutes), many describe frustratingly long queues (up to 45 minutes or more) and inconsistent application of security rules regarding liquids and electronics. There are also concerns about perceived inefficiencies and confusing procedures, with staff sometimes failing to provide clear instructions.
• Limited Post-Security Shopping and Dining: Although landside facilities are good, the shopping and food/beverage options are reportedly limited after passing through security.
• Lack of Business Class Amenities: Some business travelers lament the absence of dedicated business class queues and lounges, noting it as a significant drawback for a major airport.
• Parking Shuttle Service Issues: Reviews for third-party parking providers sometimes mention delays and unfriendly staff associated with shuttle services to and from the airport.

Overall, Stuttgart Airport is appreciated for its physical infrastructure and public transport, but traveler satisfaction is frequently undermined by negative experiences with security staff and inefficient security processes. While the airport aims to improve the travel experience with investments in terminal capacities and digital services in 2025, consistent improvement in customer service at security checkpoints appears to be a crucial area for enhancement.