KLM Royal Dutch Airlines

Recent traveler reviews for KLM Royal Dutch Airlines present a mixed picture, with strong praise for onboard experience often contrasted with significant frustrations regarding customer service during disruptions.

What Travelers Love:

• Food Service: Many travelers frequently commend the quality of KLM's in-flight meals, particularly on long-haul flights, describing the food as hot, flavorful, and served with a good selection of beverages, including wine.
• In-flight Service/Cabin Crew: The cabin crew often receives high marks for being professional, attentive, delightful, patient, and kind. Travelers appreciate their genuine willingness to assist passengers.
• Punctuality (in individual experiences): While overall reliability can be inconsistent, several personal reviews highlight positive experiences with timely departures and arrivals.

Common Complaints:

• Customer Service during Disruptions: A recurring and prominent complaint involves KLM's customer service, which many describe as unresponsive, unhelpful, and difficult to reach, particularly when dealing with flight cancellations or delays. Passengers often report difficulties in obtaining compensation.
• Lost/Delayed Luggage: Numerous recent reviews indicate issues with lost or significantly delayed baggage, coupled with unsatisfactory resolution processes.
• Seating Comfort/Dated Interiors: Some passengers have expressed dissatisfaction with economy seating, describing seats as "tiny" or uncomfortable, especially on older aircraft that may have dated interiors. Lack of sufficient air conditioning and infrequent bathroom servicing have also been mentioned.
• Flight Delays/Cancellations: Travelers frequently report experiencing last-minute flight cancellations and significant delays, leading to missed connections and extended travel times.

Overall sentiment suggests that while KLM often delivers a pleasant experience once onboard, particularly concerning catering and cabin crew, the airline's ground services and customer support—especially during irregular operations—are a significant area of concern for many travelers.