Guarulhos - Governador André Franco Montoro International Airport (IATA: GRU, ICAO: SBGR) serves São Paulo, BR. It has 210 scheduled routes to 113 destinations in 33 countries, operated by 46 airlines.
Recent traveler experiences at Guarulhos - Governador André Franco Montoro International Airport (GRU) indicate a generally negative sentiment, with the airport receiving a failing grade from the National Civil Aviation Agency (ANAC) and ranking last among Brazilian airports in a global survey. While the concessionaire, GRU Airport, claims a 40% improvement in passenger perception, many travelers continue to report significant issues.
Common Complaints
- Cleanliness and Maintenance: GRU Airport has consistently failed to meet minimum cleanliness standards for restrooms, not achieving the required level in 6 out of the last 10 evaluations. Passengers frequently complain about the lack of cleanliness and poor maintenance of facilities.
- Comfort and Facilities: Travelers report a lack of comfort in the boarding areas and issues with noise pollution. The airport's overall infrastructure and facilities are a recurring point of dissatisfaction.
- Boarding Process: A significant number of passengers are forced to use buses to reach their aircraft, as the airport does not meet the minimum percentage of boardings via jet bridges for both domestic and international flights.
- Baggage Handling: Delays and problems with baggage delivery are a common negative experience. The GRU Airport concessionaire attributes these issues to the Auxiliary Air Transport Services Companies (ESATAs), which are contracted directly by airlines.
- Operational Efficiency (Check-in, Connections, Bureaucracy): A survey at GRU Airport found that approximately 70% of travelers identified long check-in times, difficult and lengthy connections, and bureaucracy in resolving documentation or airport service issues as major stressors.
- Overcrowding and Delays: Specialists note that the terminal operates near its infrastructure limit, leading to flight delays.
- Unanswered Complaints: On the Reclame AQUI platform, GRU Airport has a low resolution rate for complaints (46%) and several complaints awaiting a response, with a low percentage of customers indicating they would do business with the company again (50%).
GRU Airport has been fined over R$ 1 million for these failures, with an additional R$ 4 million in penalties currently being contested. The concessionaire has announced plans to invest R$ 1.4 billion in modernization and infrastructure improvements by 2029, including addressing cleaning services and physical recovery of restrooms. However, the airport's consistent low rankings and passenger complaints suggest a significant need for improvement in the overall traveler experience. *Sources researched: passageirodeprimeira.com, reclameaqui.com.br, ndmais.com.br, hojeemdia.com.br, folhaviagem.com.br*
New & changed departures
9 changes to GRU's schedule in the last 90 days.
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Track all changesRoutes from GRU
113 nonstop destinations · 46 airlines.
Airlines at GRU
46 carriers operate scheduled departures.
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Airport routes
Guarulhos - Governador André Franco Montoro International Airport (GRU) offers 210 flight routes operated by 46 airlines. Major carriers include LATAM Brasil, GOL Linhas Aéreas Inteligentes, Azul Brazilian Airlines and others. Popular destinations from São Paulo include Adolfo Suárez Madrid–Barajas Airport, Amsterdam Schiphol, Josep Tarradellas Barcelona-El Prat Airport, Comodoro Arturo Merino Benitez Int'l, Rio de Janeiro/Galeao Intl.
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Common questions about GRU
Quick answers, straight from the schedule data.
How many destinations have nonstop flights from GRU?
Guarulhos - Governador André Franco Montoro International Airport has 210 scheduled routes to 113 destinations in 33 countries, operated by 46 airlines.
Which airlines fly from Guarulhos - Governador André Franco Montoro International Airport?
46 carriers operate scheduled departures, including LATAM Brasil, GOL Linhas Aéreas Inteligentes, Azul Brazilian Airlines.
Where is Guarulhos - Governador André Franco Montoro International Airport located?
Guarulhos - Governador André Franco Montoro International Airport is located in São Paulo, BR, at an elevation of 2461 ft. Its IATA code is GRU and ICAO code is SBGR.