Sri Guru Ram Dass Jee International Airport (ATQ)

Common Complaints

• Restroom Cleanliness and Availability: A recurring and significant complaint concerns the cleanliness and functionality of restrooms, with some describing them as "horrible," "poor," or "not clean". There are specific concerns about locked washrooms and unusable urinals in the parking area.
• Staff Professionalism and Behavior: Several travelers have reported unprofessional, rude, and unhelpful staff, particularly at check-in, immigration, and parking. Instances of inconsistent questioning for web check-in passengers and a lack of consideration for families with infants at immigration have been noted. Parking staff have been described as "mannerless" and "threatening".
• Security and Check-in Process Inconsistencies: Some passengers find the check-in and security procedures long and confusing, with efficiency being unpopular compared to other airports.
• Lounge Quality and Airport Infrastructure Issues: A lounge has been reported to have no working air conditioning, making it hotter than the main terminal. There have also been complaints about poor finishing, damaged trollies, and a lack of clear floor markings leading to injuries.
• Limited Dining and Shopping Options: While amenities exist, some travelers feel that dining and shopping options could be improved for a better overall experience.
• Parking Facilities: The parking area is criticized for a severe lack of basic amenities, including functional urinals, and for the lack of covered parking, leaving vehicles exposed. High parking charges have also been mentioned.

Overall, Sri Guru Ram Dass Jee International Airport is often praised for its modern infrastructure, cleanliness, and generally efficient operations, making it a growing hub for travelers. However, inconsistent staff professionalism and significant issues with restroom maintenance, particularly in the parking areas, frequently detract from the traveler experience.