Bandaranaike International Colombo Airport (CMB)

Common Complaints

• Limited Seating and Charging Points: A recurring complaint, especially for longer layovers, is the lack of sufficient seating areas and a severe shortage of charging points, including USB ports.
• High Prices and Basic Food Options: Food and beverages, along with duty-free items, are often considered expensive, with limited and basic options available.
• Wi-Fi Inconsistency: Wi-Fi connectivity can be unreliable and "hit or miss" in certain areas of the airport.
• Disorganized Queues and Staff Inefficiency (occasional): Despite overall positive staff feedback, some travelers have reported slow, disorganized lines and, in rare instances, rude staff, particularly at check-in counters.
• No Free Sleeping Facilities: For those with long layovers, there is no free space to stretch out and sleep, only paid sleeping pods which can be costly.
• Security Check Before Gate: Some find the security check right before the gate impractical, creating a feeling of being a "temporary prisoner" for extended periods before boarding.

Overall, Bandaranaike International Colombo Airport provides a functional and generally welcoming experience, particularly for shorter transits. While improvements in cleanliness and staff hospitality are often noted, travelers should be prepared for potentially higher prices for food and amenities, and consider limited seating and charging options for extended stays.