Queen Alia International Airport (AMM)

Common Complaints

• Chaotic and Inefficient Security: This is the most prevalent complaint, with numerous reports of multiple, often redundant security checks, leading to excessively long wait times (sometimes over an hour) and almost missed flights. The security process is frequently described as disorganized, inefficient, and "pointlessly thorough".
• Rude and Unprofessional Security Staff: Many travelers report that security personnel are rude, unhelpful, and even aggressive, with instances of bags being disheveled, souvenirs being damaged, and a general lack of customer service or English proficiency. Business class passengers also sometimes cannot access fast-track security.
• Disorganization and Poor Signage: Especially for international transfers, travelers note a lack of clear signage and overall disorganization within the airport.
• Lack of Comfortable Resting Areas: Reviewers mention a scarcity of comfortable places to lie down or rest within the terminal.

While Queen Alia International Airport boasts modern infrastructure and has received prestigious awards for its customer experience, a significant disconnect exists between these accolades and the individual experiences of many recent travelers. The primary area for improvement appears to be the security process and the conduct of its staff, which frequently detracts from an otherwise potentially positive travel experience.