Naples International Airport (NAP)

Common Complaints

• Overcrowding and Disorganization: The airport is frequently described as overcrowded and chaotic, especially during peak times, leading to long queues at various points. The layout can be confusing, with poor signage.
• Inadequate Facilities and Cleanliness: Travelers often complain about insufficient seating throughout the terminals, particularly at gates. Bathrooms are frequently reported as dirty, disgusting, or in a shambolic state. Many also highlight a lack of effective air conditioning, making the terminal hot and stuffy.
• Poor Staff Experience: Numerous reviews mention rude, unhelpful, or indifferent airport staff, particularly at check-in, information desks, and baggage claim. Assistance for disabled passengers has also been reported as unavailable or requiring long waits.
• Baggage Handling Issues: There are common complaints about slow baggage reclaim, which is often described as too small to handle multiple flight arrivals, creating a "scrum." Lost or misplaced luggage is also a recurring issue.
• Airport Closure at Night: The airport terminal reportedly closes from midnight until 3:30 AM, forcing transiting passengers to wait outside.
• Unreliable Public Transportation: The Alibus service to the city is sometimes criticized for not adhering to its fixed schedule.

In summary, while Naples International Airport can offer quick security and good food choices, these positives are often overshadowed by significant issues with overcrowding, cleanliness, staff helpfulness, and overall organization. Travelers should manage expectations, allow ample time, and consider pre-booking private transfers for a smoother experience.