Falcone–Borsellino Airport (PMO)

Common Complaints

• Inefficient Check-in: A frequent and significant complaint revolves around chaotic and slow check-in processes, particularly for low-cost airlines, leading to very long queues and significant delays.
• Uncomfortable Seating: Many reviewers report uncomfortable plastic seating, often with armrests, making it difficult to rest or sleep during layovers.
• Inconsistent Cleanliness and Facilities: Cleanliness, especially in washrooms, is cited as inconsistent, and some general terminal facilities and services are only moderately valued. The airport is described as having limited and expensive food and beverage choices, primarily Italian cuisine.
• Security and Immigration Efficiency: While certified as a 3-Star Regional Airport for security/immigration, travelers often find security and immigration efficiency to be a weakness, with some reporting chaotic checks. Strict enforcement of liquid rules (over 100ml) is also noted.
• Temperature Control: Some travelers have experienced the terminal being incredibly hot with a lack of adequate air conditioning.

Overall, Falcone–Borsellino Airport serves as a functional gateway to Sicily with strong public transport links. However, travelers should be prepared for potential frustrations with check-in and security, and consider limited comfort options within the terminal.