Heraklion International Nikos Kazantzakis Airport (HER)

Common Complaints

• Overcrowding and insufficient seating: The airport is consistently reported as being far too small and overcrowded, especially during peak seasons, leading to passengers having to stand for extended periods or sit on the floor due to a severe lack of seating.
• Poor terminal facilities and cleanliness: Travelers widely criticize the airport's outdated and dirty infrastructure. Toilets are a major source of complaint, frequently described as disgusting, filthy, broken, and lacking basic hygiene supplies like toilet paper and soap.
• Lack of air conditioning and extreme heat: The air conditioning is frequently reported as non-existent or barely functional, making the terminal uncomfortably hot, especially in warm weather.
• Long wait times and disorganized queues: Passengers often experience lengthy and chaotic queues at check-in and security. While current reported security wait times might be around 25 minutes, many reviews indicate much longer, frustrating waits, especially during busy periods.
• Rude and unhelpful staff: Numerous reviews mention airport staff, particularly security personnel, being rude, arrogant, and unhelpful, contributing to the overall stressful experience.
• Flight delays and poor communication: Frequent flight delays are reported, often accompanied by a lack of clear information or communication from airport staff, further adding to passenger frustration.
• Baggage issues: Some travelers have reported long waits for luggage at baggage claim, and in some instances, checked bags being tampered with or items stolen.

Heraklion International Airport generally provides a very challenging travel experience due to its persistent issues with overcrowding, poor facilities, cleanliness, and discomfort. While a new airport is reportedly under development, travelers should brace for potential frustrations, particularly during peak travel times.