Athens Eleftherios Venizelos International Airport (ATH)

Common Complaints

• Overcrowding and Lack of Seating: A recurring and significant complaint, especially in the main departure and boarding areas (like Terminal C), is severe congestion and an insufficient number of seats for passengers.
• Long Security and Passport Control Wait Times: Despite some efficient experiences, many recent reviews mention exceptionally long queues for security checks and passport control, particularly during peak hours or for non-Schengen arrivals/departures, leading to stress and missed connections.
• Confusing Signage and Flow Design: While generally clear, some travelers find the signage unclear in specific departure areas or for transit, leading to confusion and delays.
• High Prices and Noise Levels: Food, beverages, and shopping within the airport are often cited as overpriced. Additionally, some travelers complain about loud music being played throughout the terminal, contributing to a stressful environment.
• Issues with Staff and Baggage Handling: Isolated but serious complaints include instances of rude and unhelpful staff, particularly during stressful situations, and significant problems with lost baggage and a perceived lack of competence in handling such issues.

Overall, Athens Eleftherios Venizelos International Airport remains a functionally modern gateway to Greece, with its strengths in connectivity and general facilities. However, the increasing passenger volume, particularly in 2024 and 2025, has strained its capacity, leading to significant congestion, extended wait times, and a diminished traveler experience in many areas, particularly during busy periods. Travelers are advised to arrive well in advance, especially during peak season, and be prepared for potential queues.