Marseille Provence Airport (MRS)

Common Complaints

• Poor Terminal 2 Experience: Terminal 2 is frequently described as basic, uncomfortable, "no better than a warehouse," poorly furnished, hot, and lacking adequate air conditioning. It often has limited facilities and can be confusing to navigate.
• Long and Chaotic Passport Control: Travelers consistently report exceptionally long queues for passport control, even for those arriving from Schengen countries, with automated e-gates often being out of service. Unexpected border checkpoints after security have also caused passengers to almost miss flights.
• Inadequate and Dirty Facilities: Toilets are frequently described as dirty, unpleasant, and poorly maintained. Seating is often insufficient in waiting areas and at gates, forcing passengers to stand or sit on dirty floors.
• Limited and Expensive Amenities: Options for food and beverages, particularly airside, are very limited and often overpriced, with no free water refill stations. Power sockets are scarce and sometimes non-functional.
• Unhelpful or Rude Staff: Some travelers have reported rude and unhelpful staff, especially at security and passport control, and a lack of English announcements for flight information.

Overall, while recent developments in Terminal 1 show promise, travelers frequently express significant frustration with the general lack of comfort, cleanliness, and efficiency at Marseille Provence Airport, particularly within Terminal 2 and during immigration processes. It is advisable for travelers to arrive well in advance and be prepared for potential delays and limited amenities.