Bordeaux–Mérignac Airport (BOD)

Common Complaints

• Billi Terminal: Consistently described as overcrowded, unpleasant, poorly designed, and lacking basic facilities, often likened to a "cattle shed" or "prison."
• Terminal Facilities & Amenities (Airside): A severe lack of seating, limited food and beverage options, and few and often dirty toilets are common complaints, especially once past security. Issues with unreliable WiFi and inconveniently located charging outlets are also noted. Lounges are also criticized for being of poor quality.
• Security & Immigration: Travelers frequently report long and chaotic queues for both security and border control, often leading to missed flights. Poor signage makes navigation difficult, and some staff are described as unfriendly or having limited English proficiency.
• Cleanliness: Numerous reviews highlight general dirtiness and poor hygiene in various areas of the airport, including toilets and seating areas.
• Parking & Car Rental: Instances of incorrect billing for pre-booked parking and difficulties with automated entry systems have been reported. Retrieving rental cars often involves walking in an uncovered parking lot.

In summary, while Bordeaux–Mérignac Airport benefits from good public transport links, the overall traveler experience is frequently hampered by substandard facilities, particularly in the Billi Terminal, and significant operational issues with security, immigration, and cleanliness. Travelers are strongly advised to arrive well in advance of their flights, especially during peak times, and manage expectations regarding amenities and comfort.