Sofia Airport (SOF)

Common Complaints

• Rude and Unhelpful Staff: A pervasive complaint across various airport functions (check-in, security, passport control) is the unfriendly, unmotivated, and unhelpful attitude of staff.
• Poor State of Terminal 1: Terminal 1 is widely criticized as outdated, small, unclean, with insufficient seating, and limited amenities, often compared to an intercity bus station.
• Inadequate Cleanliness and Facilities: Toilets, especially in Terminal 1, are frequently described as dirty, lacking essential supplies, and poorly maintained. General seating can also be insufficient.
• Confusing Terminal Transfer: The significant distance between Terminal 1 and Terminal 2 and the lack of clear signage or easily accessible shuttle services between them pose a major inconvenience, often requiring a long walk or a separate taxi.
• High Prices: Food, beverages, and shops within the airport are noted for their excessively high prices.
• Variable Security and Immigration Experience: While security can be fast, some travelers encounter slow queues, aggressive, or unprofessional staff during security checks and passport control. Immigration queues can be long with limited counters open.
• Problematic Parking: Issues with airport parking include high costs, overbooking, and a chaotic experience, with some reporting decaying surfaces and inadequate signage.

Overall, Sofia Airport offers a stark contrast between its more modern Terminal 2 and the significantly criticized Terminal 1. While Terminal 2 benefits from a direct metro link and generally efficient processing, the overall traveler experience is frequently marred by poor staff interactions, cleanliness issues, and the subpar facilities of Terminal 1. Travelers are advised to use Terminal 2 when possible and anticipate potential challenges with staff and inter-terminal transfers.