Seattle–Tacoma International Airport (SEA)

Common Complaints

• Ongoing Construction and Congestion: Extensive construction across the airport is a major source of frustration, leading to confusing navigation, noise, and overall disruption. This also contributes to significant traffic backups on airport roadways.
• Long Security and Customs Wait Times (without expedited services): While new measures are improving, general security lines can still be lengthy, averaging 11-25 minutes but extending to 30 minutes or more during peak times. Non-US passport holders without expedited services have reported waits of 1.5 hours for passport control.
• Poor Terminal Facilities and Cleanliness: Many areas, including gates and restrooms, are described as dirty, with limited and often uncomfortable seating.
• Lack of Clear Signage and Wayfinding: Travelers frequently report poor signage, making it difficult to navigate the airport, especially for those with mobility challenges.
• Overcrowding and Staff Issues: Lounges can be overcrowded, and some travelers have reported unhelpful or dismissive staff, particularly with gate changes or assistance requests for handicapped individuals.
• Fuel Shortage Impact: Recent issues with a leaking pipeline have caused fuel shortages, leading to schedule adjustments for some long-haul flights.

Overall, Seattle–Tacoma International Airport is in a state of transition, with significant investments aimed at improving facilities. While travelers appreciate efforts to streamline security and the availability of efficient off-site parking, the pervasive construction, coupled with persistent issues of crowding, cleanliness, and navigation difficulties, often overshadow these positives. Travelers are advised to arrive well in advance, especially during peak times, and consider expedited security programs for a smoother experience.