Kigali International Airport (KGL)

Common Complaints

• Limited Amenities and Layover Experience: The airport is described as tiny, with limited dining and shopping options, which can be challenging for long layovers, with some finding nothing to do.
• High Prices for Food and Shopping: Food and beverage choices are few, and prices for both dining and duty-free shopping are often noted as high or even outrageously expensive.
• Inconsistent Staff Customer Service: While many praise the staff, some travelers have encountered unmotivated, brusque, or even rude staff, particularly in older reviews or regarding specific security interactions.
• Strict Terminal Entry and Security Procedures: There are reports of slow security screenings at the terminal entrance and restrictions on entering the building until check-in opens, with some not being allowed back outside once past check-in security.
• Occasional Slow Processes: Despite general efficiency, some travelers have experienced slow immigration or luggage collection, particularly when there's only one flight arriving.
• Lack of 24-hour Access/Sleeping Restrictions: The airport is not ideal for sleeping overnight, as passengers might not be allowed into the terminal until check-in opens, and staff may question those waiting for early flights.

Overall, Kigali International Airport offers a generally positive and efficient travel experience, especially for its size, with a focus on cleanliness and smooth processes. However, travelers with long layovers should be prepared for limited and potentially expensive amenities, and it is best not to arrive too early for departure due to access restrictions and minimal facilities.