Jomo Kenyatta International Airport (NBO)

Common Complaints

• Cleanliness and Dated Facilities: A recurring concern is the cleanliness, with some areas described as neglected or dirty, particularly smoking zones. Many parts of the terminal feel old and are in need of renovation despite ongoing upgrades.
• Security Process: Travelers often find the multiple security checks to be lengthy, sometimes redundant, and confusing, especially the protocols for vehicle screening upon arrival.
• Staff Unfriendliness and Efficiency: Several reviews mention unfriendly, rude, or unhelpful staff, particularly at immigration and security checkpoints, leading to frustrating experiences.
• Limited Amenities and Seating: Beyond the lounges, there is a perceived lack of comfortable rest areas, and limited shopping and dining options compared to other international hubs. Seating in general areas can be scarce, especially during crowded periods.
• Potential for Long Wait Times: While current reported immigration wait times are relatively low (8 minutes), some travelers have experienced significantly longer queues for both immigration and security, particularly during peak hours, and even for hotel pickups.

Overall, Jomo Kenyatta International Airport is a functional gateway to Kenya and East Africa, with ongoing efforts to modernize its infrastructure. While offering good lounge facilities and improved city access via the expressway, travelers should be prepared for potential inconsistencies in cleanliness, the security process, and varying staff attitudes.