Menara Airport (RAK)

Common Complaints

• Long Security and Immigration Queues: Travelers frequently report excessively long queues for both security checks and immigration/passport control, sometimes leading to over an hour of waiting, especially during peak seasons. This can be frustrating and contribute to an "absolute nightmare" experience.
• Disorganization and Staff Issues: There are numerous reports of disorganization at various points, including check-in and boarding gates, with some travelers encountering rude or unhelpful staff at immigration, ground services, or even food vendors.
• Limited and Expensive Facilities/Amenities: While the building is modern, dining and retail options are described as sparse, especially early in the morning, with high prices for duty-free items and souvenirs. Vegan options are also noted as limited.
• Underwhelming Lounges: The available lounges, particularly the Priority Pass lounge, are often found to be pitiful in quality, offering very limited food and drink options that don't justify the cost.
• Lack of Assistance for Reduced Mobility: Some passengers with limited mobility have reported long waits for assistance and having to struggle to reach their gates.

Overall, Menara Airport offers a visually appealing terminal, and pre-arranged transportation generally works well. However, travelers should be prepared for potential long wait times and disorganization, particularly at security and immigration, and consider utilizing Fast Track services if possible, especially during busy periods, to mitigate potential frustrations.