Mohammed V International Airport (CMN)

Common Complaints

• Long Immigration and Security Wait Times: This is the #1 complaint, with immigration lines averaging 55-65 minutes and peaking over 90 minutes during busy periods, often due to many counters remaining closed. Security screening is described as overly complicated, sometimes involving multiple checks.
• Crowding and Disorganization: The airport is frequently described as large, crowded, and disorganized, especially at peak hours.
• Unclear Signage and Wayfinding: Travelers often report difficulty navigating the airport due to poor or confusing signage.
• Inconsistent Cleanliness and Outdated Facilities: While some praise cleanliness (awards), others describe Terminal 2 as having an older decor, being worn, and lacking in comfort. Restroom facilities are sometimes reported as scarce, dirty, or unsanitary.
• Limited and Expensive Amenities: Food and beverage options are considered acceptable but can be limited and overpriced, with many establishments closing by 10:00 PM. Wi-Fi is available but often for a limited time (e.g., two hours), and power outlets (Type C) are inconveniently located.
• Baggage Claim Delays: Travelers frequently report long waits for luggage to arrive at baggage claim, sometimes up to two hours.
• Aggressive "Helpers" and Scams: There are warnings about unofficial individuals offering help and then aggressively demanding payment.
• Mandatory Physical Boarding Pass and Double Security Checks: Even with online check-in, a physical, stamped boarding pass is often required, leading to queues at check-in desks. Passengers may also undergo multiple security checks upon airport entry and again before boarding.
• Money Exchange Rules: Currency exchange often requires a boarding pass, and exchange desks can be inconveniently located before security checkpoints.

Overall, Mohammed V International Airport can be an unpredictable and frustrating experience, particularly for first-time visitors or those without Fast Track services. While it is a key hub with some modern amenities and dedicated staff, travelers should arrive early, be prepared for long queues and potential disorganization, and consider pre-booking services like private transfers or Fast Track to mitigate common issues.