Al Massira Airport (AGA)

Common Complaints

• Excessively Long Security and Immigration Wait Times: This is the most prevalent and significant complaint. Travelers frequently report inefficient processes, luggage being checked multiple times, and passport control repeated, leading to waits of 2-3 hours, and sometimes even up to 4 hours for departure. While AI predictions suggest current shorter wait times, peak hours can still see significant delays.
• Requirement for Printed Boarding Passes: Many airlines do not accept online boarding passes, requiring travelers to obtain a physical printout at the check-in counter, even for carry-on luggage, which causes further delays and frustration.
• High Prices at Shops and Restaurants: Food and retail services within the airport are often noted as being expensive, with limited snack options and duty-free prices not offering significant deals.
• Disorganized Queue Systems: Travelers have reported a lack of clear queue systems for security and passport control, contributing to chaotic and inefficient processing.
• Issues with Local Taxis: While taxis are readily available, some experiences mention awful taxi service and attempts to overcharge passengers.

In summary, Al Massira Airport has made strides in its facilities and public transport connections. However, the persistent and often severe delays at security and immigration remain a critical issue, significantly impacting overall traveler satisfaction. Travelers are advised to arrive with ample time before their flights and be prepared for potential inefficiencies in these areas.