Douala International Airport (DLA)

Common Complaints

• Outdated and Unclean Facilities: The terminal is often described as small, outdated, and lacking in proper maintenance, with frequent complaints about filthy toilets that sometimes lack basic amenities like soap or toilet paper, and non-existent air conditioning in many areas.
• Confusing and Inefficient Processes: Travelers consistently report insufficient signage and no flight information screens, making navigation difficult. The check-in process is confusing, and staff can be slow and appear confused.
• Security, Customs, and Immigration Issues: Processes are often described as inefficient, long, and disorganized, with multiple stops for document checks. There are widespread complaints about unhelpful staff, and issues of bribery and scams by airport personnel and external individuals are frequently mentioned, particularly in the arrival area. Estimated security wait times can be around 27-29 minutes, and immigration around 8-9 minutes.
• Lack of Comfort and Safety Concerns: Seating is often limited and uncomfortable, made of bare metal, making it unsuitable for layovers or overnight stays. Concerns about personal safety, particularly outside the airport with thugs approaching travelers, are also noted.
• Transportation Challenges: While taxis are available 24/7, prices must be negotiated, and public transport runs at random times.

Overall, Douala International Airport is generally perceived as challenging and uncomfortable, with a strong recommendation from many travelers to minimize time spent there if possible. Improvements are needed across facilities, staff efficiency, and security processes to enhance the traveler experience.