Kraków John Paul II International Airport (KRK)

Common Complaints

• Long Security and Customs Wait Times: Frequent and significant complaints revolve around very long queues for security (often 50-60 minutes) and customs/immigration, sometimes exceeding two hours, particularly when multiple flights arrive simultaneously.
• Poor Customer Service and Staff Attitude: A recurring theme is inconsistent and often poor customer service, with some travelers describing staff as unmotivated, rude, aggressive, and lacking basic understanding of customer interaction.
• Limited Seating: Several reviews mention a lack of sufficient seating, especially at gates for UK flights and in departure areas, with many benches being hard plastic or steel.
• Disorganized Security and Baggage Reclaim: Experiences of disorganized security checkpoints and slow or poorly managed baggage reclaim are reported.
• Limited Amenities Post-Security (Historically): While recent reviews suggest improvements, older comments mentioned limited shops and restaurants post-security and expensive, unchilled water.
• Parking Surface: One parking option has a gravel surface, making it difficult to pull heavy luggage.

Overall, Kraków John Paul II International Airport offers a mixed experience. Its modern infrastructure, cleanliness, and excellent rail connection to the city are significant advantages. However, issues with staff attitudes, potentially very long wait times at security and immigration, and insufficient seating can detract significantly from the traveler experience, especially during busy periods. Travelers should plan to arrive well in advance, particularly for international flights, to mitigate potential delays.