Billund Airport (BLL)

Common Complaints

• Security Experience: A recurring complaint involves the security check procedures, described by some as overly strict and inconsistent, leading to frequent re-checks for common items like USB cables or toothpaste without issues being found. Some travelers report waiting nearly an hour during peak times, and a lack of specific family queues has been noted.
• Transportation Costs and Schedules: While local buses are efficient, connections to larger cities like Aarhus are criticized for being expensive (e.g., DKK 180) and having "perplexing" schedules that can lead to long wait times, especially given the airport's distance from major urban centers.
• Limited Amenities Outside Peak Hours: Some reviewers note a poor catering experience outside standard 8 AM - 6 PM hours, with most food outlets closed. There are also mixed reviews on restroom cleanliness and limited seating at gates.
• Staff Interaction: A few travelers have reported unhelpful or rude staff, particularly concerning security or boarding processes.

Overall, Billund Airport is largely seen as a convenient and efficient regional airport, especially for those visiting local attractions. Its compact nature and modern design are significant advantages, though the inconsistent security experience and the cost/scheduling of public transport to wider destinations remain areas for improvement.