Eindhoven Airport (EIN)

Common Complaints

• Excessive Security Wait Times: This is a prevalent and major complaint, with numerous travelers reporting very long security queues, sometimes lasting for hours, leading to missed flights. While current estimates suggest security waits of around 30 minutes, real-world experiences can vary significantly.
• Unfriendly/Unhelpful Staff: Many reviews criticize airport staff, describing them as impolite, rude, arrogant, and unwilling to assist, particularly at security checkpoints.
• Overcrowding & Limited Seating: Despite ongoing terminal expansion efforts, the airport can become cramped and overcrowded, especially in the post-security area, with insufficient seating during busy periods.
• Exposed Boarding/Disembarkation: Passengers frequently express discomfort due to exposed boarding and disembarkation procedures, particularly in adverse weather conditions.
• Overnight Closure: Eindhoven Airport closes between 00:00 and 04:00, preventing travelers with early flights or delays from staying inside the terminal.
• Parking Issues: While various parking options are available, some users have reported long waiting times for shuttle services and issues with reserved parking spots being occupied.

Overall, Eindhoven Airport offers a convenient and generally modern facility for travelers, especially those using low-cost carriers. However, potential passengers should be aware of the recurring issues concerning security queue lengths and staff service, particularly during peak travel times. It is advisable to arrive with ample time before your flight and be prepared for a potentially crowded environment.