London Luton Airport (LTN)

Common Complaints

• High Costs and Value: Travelers frequently complain about the high cost of services, including parking and food, often feeling they don't get good value for money.
• Terminal Cleanliness and Facilities: Recurring complaints highlight the disgusting condition of toilets and a lack of adequate seating throughout the terminal. There are also mentions of limited baby care facilities.
• Parking and Transportation: Issues with parking are prevalent, including poor signage, infrequent or overcrowded shuttle buses to car parks, and high costs for drop-off and pick-up zones (£7 for 10 minutes). Some reviews also mention instances of vehicle damage in car parks.
• Staff and Service Quality: While some positive interactions are reported, many reviews describe rude or unhelpful staff, contributing to an overall negative experience.
• Delays and Baggage Handling: Travelers have reported significant delays, particularly with baggage belts, leading to long waits for bag drop-off.

In summary, London Luton Airport has made investments in security and airside amenities, which some travelers appreciate. However, persistent issues with high prices, cleanliness, limited seating, and parking/transportation logistics, coupled with inconsistent staff service, contribute to a generally frustrating experience for many, despite official reports of high satisfaction.