London Luton Airport (LTN)

Common Complaints

• Overall Dissatisfaction and Poor Service: Many reviewers frequently express widespread dissatisfaction with the overall service quality, staff performance, and the condition of facilities, with some calling it the "worst airport" they have used.
• Long Queues and Disorganized Security/Immigration: Despite investments, there are recurring complaints about long queues at security and passport control. Some travelers reported waiting 40 minutes or more at passport control. Security queuing systems have been described as "ridiculous" and disorganized by some travelers as recently as May 2024.
• Parking Issues and High Costs: Parking is a frequent source of complaint, often described as "terrible" and "incredibly expensive." Issues include confusing signage, particularly for drop-off and pick-up areas, and unexpected charges. While Long Stay Car Park offers shuttle services, some reviews mention crowded buses and difficulty finding the correct stop on return.
• Poor Signage and Wayfinding: Inadequate signage and wayfinding throughout the airport are commonly criticized, leading to frustrating experiences for travelers trying to navigate.
• Lack of Family-Friendly Facilities: Travelers with young children have reported a lack of suitable facilities, such as pushchairs not being returned at the aircraft door and assistance push-chairs being unavailable. The prayer room is also noted as being very small and uncomfortable for more than two people.
• Cleanliness and Maintenance: Concerns have been raised about the general state of the airport's facilities, with descriptions of littered areas and cleanliness issues in some parts.

London Luton Airport has made significant efforts and investments to improve its passenger experience, reflected in official reports of increased satisfaction and awards in 2025. The improved security technology, enhanced dining, shopping options, and the efficient Luton Airport Express / DART connection are notable strengths. However, traveler reviews from late 2024, 2025, and early 2026 indicate that many passengers still encounter issues with security and immigration wait times, parking costs and clarity, wayfinding, and overall service consistency. Travelers should consider potential challenges with navigation and plan accordingly for parking and security, particularly during peak times.