East Midlands Airport (IATA: EMA, ICAO: EGNX) serves Nottingham, GB. It has 109 scheduled routes to 64 destinations in 28 countries, operated by 13 airlines.
- High Satisfaction Ratings: The airport reports 97% of customers rate their experience as good, very good, or excellent, with 71% recommending it to friends and family,.
- Efficient Security: 99.7% of customers complete pre-flight checks in under 15 minutes, aided by new scanners,.
- Improved Facilities: Recent investments include aesthetic improvements in the immigration hall, clearer wayfinding, new and refurbished restaurants, a quiet room, sensory pod, and children's play zone in the departure lounge, and refurbished toilets,.
- Staff Courtesy (in some cases): Some travelers praise staff as friendly, happy, and helpful, particularly in security and at Meet and Greet parking,.
- On-Time Performance: The airport boasts a 90.4% 'On Time Performance' score for departures and experienced the fourth lowest total delays across all UK airports.
- Drop-off and Parking Charges: The Rapid Drop Off system is a major source of complaints, described as a "scam" and "daylight robbery" due to unexpected charges, high fines (£100 for short stops), and a confusing barrierless ANPR system with a strict payment window (by midnight the following day).
- Poor Customer Service & Communication: Many reviewers report extreme difficulty contacting customer service by phone or live chat, especially for issues like lost luggage.
- Staff Attitude: While some staff are praised, others are criticized for poor attitude, aggression (especially security personnel towards children), and lack of helpfulness.
- Arrivals Disorganization: The arrivals area is described as "dreadful" and "disorganised chaos," struggling to handle large numbers of people.
- Limited Car Rental Hours & Transportation Issues: Car rental services close early (by 8 pm), leaving travelers without options if flights arrive later. The bus from the airport to the car rental center does not run during off-peak months, requiring a 20-minute walk, which is difficult for disabled passengers. Taxis are not permitted to pick up without incurring a parking charge/fine, and signage for public bus systems is poor.
- Sources researched: trustpilot.com, mediacentre.eastmidlandsairport.com, regionalgateway.net, linkedin.com*
Bottom line: While East Midlands Airport highlights significant improvements and high customer satisfaction in its own reports, numerous traveler reviews indicate persistent issues with parking costs, customer service accessibility, and staff interactions, suggesting a disparity between official metrics and individual experiences.
Routes from EMA
64 nonstop destinations · 13 airlines.
Airlines at EMA
13 carriers operate scheduled departures.
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Airport routes
East Midlands Airport (EMA) offers 109 flight routes operated by 13 airlines. Major carriers include Jet2, Ryanair, TUI Airways and others. Popular destinations from Nottingham include Palma de Mallorca Airport, Alicante-Elche Miguel Hernández Airport, Tenerife Sur Airport, Málaga-Costa del Sol Airport, César Manrique-Lanzarote Airport.
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Common questions about EMA
Quick answers, straight from the schedule data.
How many destinations have nonstop flights from EMA?
East Midlands Airport has 109 scheduled routes to 64 destinations in 28 countries, operated by 13 airlines.
Which airlines fly from East Midlands Airport?
13 carriers operate scheduled departures, including Jet2, Ryanair, TUI Airways.
Where is East Midlands Airport located?
East Midlands Airport is located in Nottingham, GB, at an elevation of 306 ft. Its IATA code is EMA and ICAO code is EGNX.