Berlin Brandenburg Airport (BER)

Common Complaints

• Excessive Security and Immigration Wait Times: Many travelers report long and stressful queues at security, often exceeding 45 minutes, with some experiencing waits of up to an hour and a half. Immigration lines can also be very long, sometimes taking an hour.
• Unhelpful and Rude Staff: A frequent complaint is about airport and security staff being slow, unhelpful, disorganized, rude, and disinterested, contributing to a frustrating experience.
• Poor Terminal Layout and Long Walks: Passengers cite "endless corridors," "long, long walks," and a confusing airside layout with a lack of moving walkways (travellators) that make navigating the airport challenging, especially for the elderly.
• Limited and Expensive Post-Security Facilities: Beyond the main hall, many gate areas are described as having few shops, cafes, or sufficient seating, leading to a cramped feeling during peak times and limited refreshment options. Food and drink are often noted as "dreadful" or expensive.
• Baggage Claim Delays: Several reviews mention significant delays in baggage reclaim, with some waiting up to two hours for their luggage.
• Terminal 2 Inconveniences: Travelers using Terminal 2 have reported long, unsheltered walks from the train station and having to stand on the tarmac for boarding. There are also issues with a lack of elevators or escalators to departure gates in T2.

Overall, Berlin Brandenburg Airport appears to be a facility with modern infrastructure but significant operational and staffing challenges that frequently lead to negative traveler experiences, especially regarding security and efficiency. While efforts are being made to digitalize processes and improve amenities, consistent complaints about delays and staff demeanor persist.