Keflavik International Airport (KEF)

Common Complaints

• Overcrowding and Disorganization: This is a pervasive issue, leading to long lines at check-in, security, and even duty-free. The airport often feels undersized for the number of passengers it handles.
• Lack of Seating: A frequent complaint is the severe lack of adequate seating throughout the terminal, especially at gates, forcing many to sit on the floor.
• Confusing Layout and Signage: Travelers often find the airport layout and signage unclear, leading to confusion and difficulty navigating, particularly for transfers and baggage claim.
• Long Security and Passport Control Wait Times: Security wait times can be substantial, with reports of 45-50 minutes. Passport control can also be lengthy, risking missed connections.
• Limited and Expensive Food Options: Food establishments, especially in certain gates, are reported to close early or run out of food. Available options are often described as overpriced, with limited choices outside of self-service.
• Poor Transfer Experience: Transfers are frequently highlighted as chaotic, involving long walks, bus transfers across the tarmac, and significant queuing with little information or assistance.
• Expensive Transportation and Parking: Taxis to Reykjavik are extremely expensive. While bus services like Flybus are available, overall airport taxi services are noted as beyond expensive. Long-term parking can also fill up during peak times, necessitating advance booking.
• Unfriendly to Overnight Sleepers: The airport generally discourages overnight sleeping, with uncomfortable seating and reports of security waking up travelers, though some have found quiet spots near certain gates.

In summary, while Keflavik International Airport offers essential amenities and is generally clean, many travelers find the overall experience challenging due to persistent issues with overcrowding, disorganization, limited seating, and lengthy queues. Travelers are advised to arrive well in advance, especially for departures, and be prepared for potential inefficiencies and high costs for services.