Garuda Indonesia (ICAO: GIA) is the national flag carrier of Indonesia, established on January 26, 1949, as "Garuda Indonesian Airways" during the nation's struggle for independence. It has grown to become one of the leading airlines in the Asia-Pacific region, marketing itself with the tagline "The Airline of Indonesia."
The airline's main operational base is Soekarno-Hatta International Airport in Jakarta. It also utilizes several secondary hubs across Indonesia, including Ngurah Rai International Airport in Bali, Kualanamu International Airport in Medan, Juanda International Airport in Surabaya, Sultan Hasanuddin International Airport in Makassar, and Sultan Aji Muhammad Sulaiman Airport in Balikpapan. Garuda Indonesia operates a modern and young fleet of approximately 142 aircraft, predominantly from Airbus and Boeing, with an average age of about 6.8 years. The fleet includes types such as the Airbus A330 series (A330-200, A330-300, A330-900neo, A350-900), ATR 72-600, and Boeing 737 series (737-800, 737-900ER) and 777-300ER, and 787-9 Dreamliner.
Garuda Indonesia boasts an extensive route network covering 38 domestic destinations and 15 international destinations across 12 countries in Asia, Europe, Australia, and the Middle East as of November 2025. The airline plans to expand its network to around 100 routes by 2029, both domestically and internationally, with a focus on strategic codeshare agreements in the Asia-Pacific and Middle East. Garuda Indonesia became the 20th member of the global SkyTeam airline alliance on March 5, 2014, expanding its global reach and offering passengers access to over 1,000 destinations worldwide. Notable services include First Class, Business Class, and Economy Class cabins, emphasizing the "Garuda Indonesia Experience" which focuses on Indonesian hospitality and culture, with comfortable ergonomic seating and in-flight entertainment.
Recent traveler reviews for Garuda Indonesia present a mixed, yet generally positive, picture, often highlighting outstanding in-flight service.
What Travelers Love:
Common Complaints:
Overall, the sentiment suggests that while Garuda Indonesia delivers an excellent in-flight experience, largely due to its highly-regarded cabin crew, the airline's ground and customer support services, particularly concerning booking modifications and refunds, are areas that frequently lead to passenger dissatisfaction.
Garuda Indonesia has made significant strides in improving its safety record over the years. Historically, the airline had a challenging safety reputation, with 13 major accidents since 1950. A notable incident occurred on March 7, 2007, when Garuda Indonesia Flight 200, a Boeing 737-400, overran the runway, crashed, and caught fire during landing, resulting in 21 fatalities. In a more recent event on May 15, 2024, a Garuda Indonesia Boeing 747-400 (flight GA-1105) made an emergency landing due to an engine fire shortly after takeoff. All 468 passengers and crew were unharmed, and the aircraft was grounded for a safety investigation. Other non-fatal incidents reported by AeroInside include an engine shutdown in flight in February 2021, a dropped nose tire on landing in April 2025, and a tail scrape on landing in March 2023.
In terms of regulatory compliance, Garuda Indonesia, along with other Indonesian airlines, was banned from flying to the Eurozone between June 2007 and July 2009 due to safety concerns. However, the airline has since achieved significant improvements, leading to its approval for European and US operations following an upgrade in Indonesia's safety rating by the United States in 2016. AirlineRatings.com currently gives Garuda Indonesia a safety rating of 7 out of 7, updated as of September 12, 2024, indicating a strong safety standing with "Incident Rating: Passed 3/3" and "Fatality Free: Passed 3/3".
Garuda Indonesia maintains a reputation for operating a young and modern fleet, with an average aircraft age of around 6.8 years, which is considered relatively young compared to other regional airlines. The airline has undertaken a comprehensive fleet renewal program as part of its "Quantum Leap" expansion plan to enhance operational and safety performance. The overall safety assessment indicates that despite past challenges, Garuda Indonesia has demonstrated a strong commitment to safety, achieving international certifications and maintaining a modern fleet with a robust safety rating. The airline has also received recognitions such as "3 stars for organization/corporate who has implemented safety culture programs within their organization" and "CEO Concern about Safety" from the WSO Indonesia Safety Culture Awards in 2021.
| Route | Destination | Flights | Distance | Aircraft | Last Seen |
|---|---|---|---|---|---|
| KNO → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
92 | 863 mi | B738 | Dec 9, 2025 |
| BTJ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
83 | 1119 mi | B738 | Dec 9, 2025 |
| YIA → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
81 | 264 mi | B738 | Dec 9, 2025 |
| SUB → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
80 | 430 mi | B738 | Dec 10, 2025 |
| PLM → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
76 | 261 mi | B738 | Dec 9, 2025 |
| TKG → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
74 | 119 mi | B738 | Dec 10, 2025 |
| BPN → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
74 | 782 mi | B738 | Dec 11, 2025 |
| BDJ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
61 | 589 mi | B738 | Dec 9, 2025 |
| MDC → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
56 | 1369 mi | B738 | Dec 9, 2025 |
| DJJ → MKQ |
Mopah
Merauke
|
47 | 411 mi | B738 | Dec 8, 2025 |
| SOQ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
47 | 1738 mi | B738 | Dec 9, 2025 |
| TTE → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
45 | 1510 mi | B738 | Dec 10, 2025 |
| PKU → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
42 | 581 mi | B738 | Dec 9, 2025 |
| PKY → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
42 | 570 mi | B738 | Dec 10, 2025 |
| PLW → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
42 | 983 mi | B738 | Dec 10, 2025 |
| BTH → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
42 | 531 mi | B738 | Dec 10, 2025 |
| CGK → UPG |
Sultan Hasanuddin Int'l
Makassar / Ujung Pandang
|
41 | 891 mi | B738 | Dec 8, 2025 |
| AMQ → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
41 | 1486 mi | B738 | Dec 4, 2025 |
| DJJ → TIM |
Timika
Tembagapura
|
34 | 285 mi | B738 | Nov 27, 2025 |
| JED → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
34 | 4959 mi | B773 | Dec 9, 2025 |
| CGK → SUB |
Juanda Int'l
Surabaya
|
34 | 430 mi | B738 | Dec 11, 2025 |
| SIN → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
34 | 549 mi | B738 | Dec 2, 2025 |
| CGK → DJJ |
Sentani
Jayapura
|
29 | 2348 mi | B738 | Nov 11, 2025 |
| PNK → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
29 | 455 mi | B738 | Dec 10, 2025 |
| LOP → CGK |
Jakarta-Soekarno-Hatta Int'l
Tangerang
|
27 | 684 mi | B738 | Dec 6, 2025 |
Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.