Garuda Indonesia

ICAO: GIA Active as of Dec 11, 2025

122

Active Routes

1959

Flight Observations

49

Unique Destinations

45

Origin Airports

1628

Avg Route Distance (mi)

7062

Longest Route (mi)

0

Domestic Routes

100

International Routes
About Garuda Indonesia

Garuda Indonesia (ICAO: GIA) is the national flag carrier of Indonesia, established on January 26, 1949, as "Garuda Indonesian Airways" during the nation's struggle for independence. It has grown to become one of the leading airlines in the Asia-Pacific region, marketing itself with the tagline "The Airline of Indonesia."

The airline's main operational base is Soekarno-Hatta International Airport in Jakarta. It also utilizes several secondary hubs across Indonesia, including Ngurah Rai International Airport in Bali, Kualanamu International Airport in Medan, Juanda International Airport in Surabaya, Sultan Hasanuddin International Airport in Makassar, and Sultan Aji Muhammad Sulaiman Airport in Balikpapan. Garuda Indonesia operates a modern and young fleet of approximately 142 aircraft, predominantly from Airbus and Boeing, with an average age of about 6.8 years. The fleet includes types such as the Airbus A330 series (A330-200, A330-300, A330-900neo, A350-900), ATR 72-600, and Boeing 737 series (737-800, 737-900ER) and 777-300ER, and 787-9 Dreamliner.

Garuda Indonesia boasts an extensive route network covering 38 domestic destinations and 15 international destinations across 12 countries in Asia, Europe, Australia, and the Middle East as of November 2025. The airline plans to expand its network to around 100 routes by 2029, both domestically and internationally, with a focus on strategic codeshare agreements in the Asia-Pacific and Middle East. Garuda Indonesia became the 20th member of the global SkyTeam airline alliance on March 5, 2014, expanding its global reach and offering passengers access to over 1,000 destinations worldwide. Notable services include First Class, Business Class, and Economy Class cabins, emphasizing the "Garuda Indonesia Experience" which focuses on Indonesian hospitality and culture, with comfortable ergonomic seating and in-flight entertainment.

What Travelers Say

Recent traveler reviews for Garuda Indonesia present a mixed, yet generally positive, picture, often highlighting outstanding in-flight service.

What Travelers Love:

  • Exceptional Cabin Crew Service: Many travelers consistently praise the cabin crew for their attentiveness, friendliness, professionalism, and warm, genuine care. Garuda Indonesia has repeatedly been recognized by Skytrax as the "World's Best Airline Cabin Crew."
  • Comfortable and Clean Cabins: Passengers frequently note the cleanliness and good maintenance of the aircraft cabins, along with comfortable seating and decent legroom, even in Economy Class.
  • Efficient Ground Service and Airport Experience: Positive feedback often includes smooth and efficient check-in processes, helpful ground staff, and well-organized boarding. First Class passengers particularly appreciate dedicated ground services and exclusive lounge access.

Common Complaints:

  • Inconsistent Food Quality: Some Business Class travelers have expressed disappointment with the quality or availability of food, describing it as "terrible" or inconsistent.
  • Customer Service Issues (Pre-flight/Post-flight): A significant number of complaints revolve around difficulties with booking changes, flight cancellations without adequate compensation, challenges in obtaining refunds, and unresponsive or unhelpful customer service via phone or online channels like WhatsApp.
  • In-flight Entertainment/Connectivity: Some reviews mention limited options for in-flight entertainment and issues with Wi-Fi connectivity, including high costs.

Overall, the sentiment suggests that while Garuda Indonesia delivers an excellent in-flight experience, largely due to its highly-regarded cabin crew, the airline's ground and customer support services, particularly concerning booking modifications and refunds, are areas that frequently lead to passenger dissatisfaction.

Safety Information

Garuda Indonesia has made significant strides in improving its safety record over the years. Historically, the airline had a challenging safety reputation, with 13 major accidents since 1950. A notable incident occurred on March 7, 2007, when Garuda Indonesia Flight 200, a Boeing 737-400, overran the runway, crashed, and caught fire during landing, resulting in 21 fatalities. In a more recent event on May 15, 2024, a Garuda Indonesia Boeing 747-400 (flight GA-1105) made an emergency landing due to an engine fire shortly after takeoff. All 468 passengers and crew were unharmed, and the aircraft was grounded for a safety investigation. Other non-fatal incidents reported by AeroInside include an engine shutdown in flight in February 2021, a dropped nose tire on landing in April 2025, and a tail scrape on landing in March 2023.

In terms of regulatory compliance, Garuda Indonesia, along with other Indonesian airlines, was banned from flying to the Eurozone between June 2007 and July 2009 due to safety concerns. However, the airline has since achieved significant improvements, leading to its approval for European and US operations following an upgrade in Indonesia's safety rating by the United States in 2016. AirlineRatings.com currently gives Garuda Indonesia a safety rating of 7 out of 7, updated as of September 12, 2024, indicating a strong safety standing with "Incident Rating: Passed 3/3" and "Fatality Free: Passed 3/3".

Garuda Indonesia maintains a reputation for operating a young and modern fleet, with an average aircraft age of around 6.8 years, which is considered relatively young compared to other regional airlines. The airline has undertaken a comprehensive fleet renewal program as part of its "Quantum Leap" expansion plan to enhance operational and safety performance. The overall safety assessment indicates that despite past challenges, Garuda Indonesia has demonstrated a strong commitment to safety, achieving international certifications and maintaining a modern fleet with a robust safety rating. The airline has also received recognitions such as "3 stars for organization/corporate who has implemented safety culture programs within their organization" and "CEO Concern about Safety" from the WSO Indonesia Safety Culture Awards in 2021.

Content generated by AI based on web research • Updated 2 weeks, 1 day ago
Route Network Map
Most Popular Routes
KNO → CGK
Kualanamu International Airport → Jakarta-Soekarno-Hatta Int'l
863 miles
92 flights
B738
BTJ → CGK
Sultan Iskandar Muda International Airport → Jakarta-Soekarno-Hatta Int'l
1119 miles
83 flights
B738
YIA → CGK
Yogyakarta International Airport → Jakarta-Soekarno-Hatta Int'l
264 miles
81 flights
B738
SUB → CGK
Juanda International Airport → Jakarta-Soekarno-Hatta Int'l
430 miles
80 flights
B738
PLM → CGK
Sultan Mahmud Badaruddin II Airport → Jakarta-Soekarno-Hatta Int'l
261 miles
76 flights
B738
74 flights
B738
TKG → CGK
Radin Inten II International Airport → Jakarta-Soekarno-Hatta Int'l
119 miles
74 flights
B738
BDJ → CGK
Syamsudin Noor International Airport → Jakarta-Soekarno-Hatta Int'l
589 miles
61 flights
B738
MDC → CGK
Sam Ratulangi Airport → Jakarta-Soekarno-Hatta Int'l
1369 miles
56 flights
B738
Top Destinations
CGK (WIII)
Jakarta-Soekarno-Hatta Int'l
Tangerang
1244 flights
40 routes
DPS (WADD)
Ngurah Rai/Bali Intl
Bali/Denpasar
86 flights
9 routes
UPG (WAAA)
Sultan Hasanuddin Int'l
Makassar / Ujung Pandang
84 flights
7 routes
SUB (WARR)
Juanda Int'l
Surabaya
72 flights
7 routes
MKQ (WAKK)
Mopah
Merauke
47 flights
1 route
DJJ (WAJJ)
Sentani
Jayapura
39 flights
2 routes
TIM (WAYY)
Timika
Tembagapura
34 flights
1 route
KNO (WIMM)
Kuala Namu International
Deli Serdang
33 flights
4 routes
SIN (WSSS)
Singapore Changi
Singapore
33 flights
2 routes
TTE (WAEE)
Babullah
Ternate
26 flights
1 route
Top Origin Airports
CGK (WIII)
Soekarno-Hatta International Airport
Jakarta
408 flights
42 routes
KNO (WIMM)
Kualanamu International Airport
Beringin
113 flights
5 routes
SUB (WARR)
Juanda International Airport
Surabaya
99 flights
4 routes
DJJ (WAJJ)
Dortheys Hiyo Eluay International Airport
Sentani
96 flights
3 routes
YIA (WAHI)
Yogyakarta International Airport
Yogyakarta
94 flights
2 routes
BTJ (WITT)
Sultan Iskandar Muda International Airport
Banda Aceh
83 flights
1 route
BPN (WALL)
Sultan Aji Muhammad Sulaiman Sepinggan International Airport
Balikpapan
77 flights
2 routes
PLM (WIPP)
Sultan Mahmud Badaruddin II Airport
Palembang
76 flights
1 route
TKG (WILL)
Radin Inten II International Airport
Bandar Lampung
74 flights
1 route
PLW (WAFF)
Mutiara - SIS Al-Jufrie Airport
Palu
61 flights
2 routes
Top Border Crossing Flights
CGK (WIII)
Soekarno-Hatta International Airport
Tangerang, ID
1244 flights
40 routes
DPS (WADD)
Denpasar I Gusti Ngurah Rai International Airport
Bali/Denpasar, ID
86 flights
9 routes
UPG (WAAA)
Hasanuddin International Airport
Makassar / Ujung Pandang, ID
84 flights
7 routes
SUB (WARR)
Juanda International Airport
Surabaya, ID
72 flights
7 routes
KNO (WIMM)
Kualanamu International Airport
Deli Serdang, ID
33 flights
4 routes
SIN (WSSS)
Singapore Changi Airport
Singapore, SG
33 flights
2 routes
Longest Routes
CGK → AMS
Soekarno-Hatta International Airport → Amsterdam Schiphol
7062 mi
JED → UPG
King Abdulaziz International Airport → Sultan Hasanuddin Int'l
5741 mi
UPG → MED
Hasanuddin International Airport → Prince Mohammad Bin Abdulaziz
5736 mi
MED → SUB
Prince Mohammad Bin Abdulaziz Airport → Juanda Int'l
5390 mi
SUB → JED
Juanda International Airport → King Abdulaziz Int'l
5377 mi
Shortest Routes
HLP → CGK
Halim Perdanakusuma International Airport → Jakarta-Soekarno-Hatta Int'l
19 mi
CGK → TKG
Soekarno-Hatta International Airport → Radin Inten II (Branti)
119 mi
TKG → CGK
Radin Inten II International Airport → Jakarta-Soekarno-Hatta Int'l
119 mi
DPS → SUB
Denpasar I Gusti Ngurah Rai International Airport → Juanda Int'l
189 mi
UPG → KDI
Hasanuddin International Airport → Haluoleo Airport
209 mi
All Routes
122 Total Routes
Showing 25 most popular routes
Route Destination Flights Distance Aircraft Last Seen
KNO → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
92 863 mi B738 Dec 9, 2025
BTJ → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
83 1119 mi B738 Dec 9, 2025
YIA → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
81 264 mi B738 Dec 9, 2025
SUB → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
80 430 mi B738 Dec 10, 2025
PLM → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
76 261 mi B738 Dec 9, 2025
TKG → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
74 119 mi B738 Dec 10, 2025
BPN → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
74 782 mi B738 Dec 11, 2025
BDJ → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
61 589 mi B738 Dec 9, 2025
MDC → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
56 1369 mi B738 Dec 9, 2025
DJJ → MKQ Mopah
Merauke
47 411 mi B738 Dec 8, 2025
SOQ → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
47 1738 mi B738 Dec 9, 2025
TTE → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
45 1510 mi B738 Dec 10, 2025
PKU → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
42 581 mi B738 Dec 9, 2025
PKY → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
42 570 mi B738 Dec 10, 2025
PLW → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
42 983 mi B738 Dec 10, 2025
BTH → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
42 531 mi B738 Dec 10, 2025
CGK → UPG Sultan Hasanuddin Int'l
Makassar / Ujung Pandang
41 891 mi B738 Dec 8, 2025
AMQ → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
41 1486 mi B738 Dec 4, 2025
DJJ → TIM Timika
Tembagapura
34 285 mi B738 Nov 27, 2025
JED → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
34 4959 mi B773 Dec 9, 2025
CGK → SUB Juanda Int'l
Surabaya
34 430 mi B738 Dec 11, 2025
SIN → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
34 549 mi B738 Dec 2, 2025
CGK → DJJ Sentani
Jayapura
29 2348 mi B738 Nov 11, 2025
PNK → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
29 455 mi B738 Dec 10, 2025
LOP → CGK Jakarta-Soekarno-Hatta Int'l
Tangerang
27 684 mi B738 Dec 6, 2025
Data Information:

Airline statistics are based on flight route observations collected from FlightAware AeroAPI and other sources. Flight counts represent observed operations, not scheduled frequencies. Route data is continuously updated as new flight information becomes available.

Data Freshness: Real-time
Last Update: Dec 11, 2025 03:06
Coverage: Observed routes only