Sultan Iskandar Muda International Airport (IATA: BTJ, ICAO: WITT) serves Banda Aceh, ID. It has 12 scheduled routes to 7 destinations in 3 countries, operated by 8 airlines.
- Services: Travelers value the services provided at the airport.
- Efficiency and Smoothness: Passengers are impressed by the smooth and efficient service, including baggage services and generally smooth immigration and customs for international travelers.
- Cultural Integration: The airport's design incorporates Acehnese cultural heritage, offering a unique and attractive experience.
- Religious Facilities: Given the strong Islamic culture, the airport provides prayer rooms (musholla) and quiet spaces throughout the terminal.
- Disaster-Resistant Architecture: The terminal is designed with disaster mitigation standards, making it one of the safest buildings in the region, a lesson learned from the tsunami.
- Accessibility: The airport is easily accessible, located about 13 kilometers from the city center.
- Terminal Access and Cleanliness: These aspects are less popular compared to other airports.
- Passenger Satisfaction Gaps: A study indicated that the airport has not provided satisfactory service to all passengers, with negative gaps between expectations and performance across 23 indicators.
- Specific Facility Deficiencies: The lowest assessments were for information and availability of health service facilities, information on flight disruption and compensation, facilities for disabilities, and nursery rooms.
- Security Performance: While security facilities exist, passengers do not always perceive the service as excellent, suggesting a need for improvement in accessibility and performance of security personnel and equipment.
- Sources researched: flight-report.com, destinasindo.com, academia.edu, e-jurnal.pnl.ac.id, cektiket.com*
Bottom line: Sultan Iskandar Muda International Airport offers a positive experience with its efficient services and unique cultural touches, but there are clear areas for improvement, particularly concerning specific facilities, cleanliness, and ensuring consistent passenger satisfaction across all service indicators.
Routes from BTJ
7 nonstop destinations · 8 airlines.
Airlines at BTJ
8 carriers operate scheduled departures.
Route Network Map
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Airport routes
Sultan Iskandar Muda International Airport (BTJ) offers 12 flight routes operated by 8 airlines. Major carriers include Super Air Jet, Susi Air, Lion Air and others. Popular destinations from Banda Aceh include Jakarta-Soekarno-Hatta Int'l, Kuala Lumpur Int'l, Kuala Namu International, Penang Int'l, Blangkejeren/Senubung.
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Common questions about BTJ
Quick answers, straight from the schedule data.
How many destinations have nonstop flights from BTJ?
Sultan Iskandar Muda International Airport has 12 scheduled routes to 7 destinations in 3 countries, operated by 8 airlines.
Which airlines fly from Sultan Iskandar Muda International Airport?
8 carriers operate scheduled departures, including Super Air Jet, Susi Air, Lion Air.
Where is Sultan Iskandar Muda International Airport located?
Sultan Iskandar Muda International Airport is located in Banda Aceh, ID, at an elevation of 65 ft. Its IATA code is BTJ and ICAO code is WITT.