Juanda International Airport (IATA: SUB, ICAO: WARR) serves Surabaya, ID. It has 91 scheduled routes to 47 destinations in 12 countries, operated by 23 airlines.
- Cleanliness: Many travelers consistently praise the airport's cleanliness, especially the restrooms, which are often noted as well-maintained.
- Modern Amenities (Terminal 2): The newer Terminal 2, which handles international flights, is equipped with modern facilities including diverse dining options like Carl's Jr, Burger King, and Starbucks, along with duty-free shops and currency exchange.
- Efficient Processing (Off-Peak): Outside of peak hours, some passengers experience quick and efficient security and immigration processes, with minimal wait times.
- Good Internet Connection: Some reviews highlight a better-than-average internet connection compared to other Indonesian airports.
- Crowding and Disorganization: Passengers frequently report significant crowding, particularly at immigration and baggage claim, leading to long wait times and a chaotic experience, especially during peak travel periods or late-night arrivals.
- Security and Immigration Delays: While average wait times can be low, some travelers have encountered extended delays (up to 45 minutes) at immigration, and even unmanned immigration desks during early morning hours.
- Limited Power Outlets and Seating: There are observations of a scarcity of power outlets in some areas and hard seating without armrests in Terminal 2 departures, which can be uncomfortable for long waits.
- Ground Transportation Issues: A recurring complaint is the hostility from local airport taxi services towards ride-hailing apps like Grab, sometimes involving aggressive tactics to maintain a monopoly. Taxi drivers may also attempt to charge inflated fares or avoid using meters.
- Inconsistent Inter-Terminal Shuttle: Although a free shuttle service is advertised between Terminal 1 and Terminal 2, recent experiences suggest it may not always be operational, forcing travelers to seek alternative, potentially costly, transfers.
- Limited Food Choices (Terminal 1): Travelers in Terminal 1 (domestic) have noted a lack of substantial meal options, with mostly light snacks available.
Bottom line: Juanda International Airport offers a generally clean environment with some modern facilities, particularly in Terminal 2. However, travelers should be prepared for potential challenges related to crowding, variable wait times for security and immigration, and issues with ground transportation, especially if arriving during peak hours or relying on ride-hailing services.
New & changed departures
8 changes to SUB's schedule in the last 90 days.
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47 nonstop destinations · 23 airlines.
Airlines at SUB
23 carriers operate scheduled departures.
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Airport routes
Juanda International Airport (SUB) offers 91 flight routes operated by 23 airlines. Major carriers include Lion Air, Super Air Jet, Citilink and others. Popular destinations from Surabaya include Jakarta-Soekarno-Hatta Int'l, Sultan Hasanuddin Int'l, Sepinggan Int'l, Ngurah Rai/Bali Intl, Lombok International.
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Common questions about SUB
Quick answers, straight from the schedule data.
How many destinations have nonstop flights from SUB?
Juanda International Airport has 91 scheduled routes to 47 destinations in 12 countries, operated by 23 airlines.
Which airlines fly from Juanda International Airport?
23 carriers operate scheduled departures, including Lion Air, Super Air Jet, Citilink.
Where is Juanda International Airport located?
Juanda International Airport is located in Surabaya, ID, at an elevation of 9 ft. Its IATA code is SUB and ICAO code is WARR.