Batik Air

What Travelers Love:**

• Friendly and attentive cabin crew: Many passengers praise the courteous and efficient service provided by the cabin crew on board.
• Scenic approach to Paro: The landing at Paro International Airport is frequently noted as a breathtaking and memorable experience due to the challenging and picturesque terrain.
• Good in-flight food: Passengers often find the in-flight meals to be satisfactory, with some appreciating the inclusion of Bhutanese culinary offerings.

Common Complaints:

• Website and booking issues: Several travelers have reported difficulties with the airline's website, including challenges with online booking, payment processing, and seat reservations.
• Ground handling issues/Check-in experience: Some passengers have expressed frustration with ground staff, citing strict enforcement of baggage weight limits and a lack of clear systems for managing excess baggage.
• Delays and lack of communication: Occasional flight delays are reported, with some instances where passengers were not adequately informed or received insufficient support for connecting flights.
• Refund issues: A notable complaint involves long waits for refunds and a lack of responsive communication from the airline regarding these requests.

Overall, the sentiment surrounding Bhutan Airlines is often positive concerning the in-flight experience, particularly the service provided by the cabin crew. However, operational aspects on the ground, such as website functionality, check-in processes, and delay management, along with refund processing, represent significant areas of dissatisfaction for some travelers.

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