Hangzhou Xiaoshan International Airport (HGH)

Common Complaints

• Terminal Discrepancies and Renovation Impact: Some reviews suggest that Terminal 3 (Domestic Departures) might lack pleasant facilities, with shops closing early and older seating. There's also a hope for more diverse food and retail services in both Terminal 3 and Terminal 4 (International Departures), implying current limitations.
• Inter-terminal Environment: The underground corridor between terminals has been described as having unclear air, and smoking restrictions are not always strictly enforced.
• Limited Late-Night Food Options: Travelers arriving after 9 PM may find limited food choices available.
• Baggage Handling Concerns: Some past experiences mention slow baggage claim and reports of luggage being handled roughly by airport staff.
• Lack of Dedicated Rest Areas: Travelers needing to transfer overnight have noted a lack of comfortable resting places, often being limited to hard seats near check-in.

Overall, Hangzhou Xiaoshan International Airport provides a largely positive experience for travelers, particularly benefiting from its modern infrastructure, efficient entry processes, and improved public transport links. While some older terminal areas and specific services could see enhancements, the airport continues to manage increasing passenger traffic effectively.