Wuhan Tianhe International Airport (WUH)

Common Complaints

• English Language Barrier: A notable complaint is the limited English proficiency among airport staff, including at information desks, which can be challenging for non-Chinese speaking travelers.
• Slow Immigration and Baggage Claim: Travelers report slow immigration and baggage claim processes, especially during peak periods with multiple international flight arrivals, sometimes taking over an hour. Immigration service can also be "ponderously slow and not very courteous".
• Insufficient International Facilities and Services: While T3 is large, the range of international facilities and service requires improvement, with some finding food/retail options and lounges insufficient compared to the terminal's capacity, and a lack of VAT refund counters.
• Inconsistent WiFi and Signage: Some users have experienced difficulties connecting to Wi-Fi, and while overall signage is clear, baggage claim areas have been described as poorly marked.
• Long Walking Distances: There can be long walking distances for both arrivals and departures within Terminal 3.

Overall, Wuhan Tianhe International Airport offers a generally modern and functional experience, particularly for domestic travel. However, international travelers might encounter challenges with language barriers and the efficiency of immigration and international-specific amenities.