Shenzhen Bao'an International Airport (SZX)

Common Complaints

• Limited English-Speaking Staff: A recurring issue is the lack of English-speaking personnel, particularly at information counters, which can make it challenging for international travelers to get assistance or directions.
• Security and Immigration Experience: While security checks are often quick, some travelers report long queues and instances of queue jumping. International and domestic transfers can be complex, sometimes requiring passengers to exit and re-enter the terminal.
• Wi-Fi Connectivity Issues: Non-Chinese mobile users often face difficulties accessing the airport's Wi-Fi.
• Long Walks and Nighttime Metro Closure: There can be very long walks to certain gates. Additionally, the airport subway does not operate at night, which can be inconvenient for late arrivals or early departures.
• Lack of Comfortable Overnight Resting Areas: Travelers on long layovers have noted a scarcity of comfortable seating or charging points in non-security areas, with some seats featuring "anti-homeless metal poles" that make sleeping difficult.

Shenzhen Bao'an International Airport is highly regarded for its modernity and comprehensive amenities, making it a generally pleasant travel hub. However, international visitors should be prepared for potential language barriers and plan for transfer complexities and nighttime transportation if arriving or departing during off-hours.