Rajiv Gandhi International Airport (HYD)

Common Complaints

• Security and Immigration Wait Times & Staff Behavior: This is a predominant complaint, with passengers reporting very long queues for both domestic transfers and international arrivals. Security and immigration staff are often described as rude, unhelpful, and slow, leading to frustrating experiences. Current wait times can be substantial, with security checkpoints averaging 29 minutes and passport control around 8-10 minutes.
• Congestion and Design Flaws: Despite expansions, some areas, especially the passenger concourse and domestic transit, can feel congested and disorganized. The airport's design has been criticized for being inadequate in size and not well-planned.
• Unclean or Insufficient Toilets: Multiple reviews highlight unhygienic and inadequate numbers of toilets, with issues such as a lack of soap, handwash, or toilet paper.
• Poor Customer Service & Staff Professionalism: Beyond security and immigration, other airport and airline staff are sometimes described as lacking enthusiasm, politeness, and professionalism. Instances of staff asking for money have also been reported.
• Baggage Handling and Transfer Issues: Issues include bags being left on the floor due to limited baggage belts in international arrivals, and disorganized domestic transit areas leading to potential missed flights for those with short layovers. There have also been complaints about no night luggage drop-off facilities.
• Flight Delays and Cancellations: Recent reports indicate that HYD has experienced significant flight cancellations and delays due to various issues, including a volcanic ash plume and technical advisories for aircraft fleets.

While Rajiv Gandhi International Airport offers modern facilities and has been recognized for its overall customer experience, many travelers encounter significant challenges with long security and immigration wait times, staff behavior, and occasional issues with cleanliness and congestion. Travelers should be prepared for potential delays, especially during peak hours, and check flight statuses regularly.