Indira Gandhi International Airport (DEL)

Common Complaints

• Security Wait Times and Inefficiency: Many travelers report long and chaotic security queues, particularly in Terminal 2 and occasionally Terminal 3, leading to significant delays and sometimes missed connections. Security checks can be perceived as overly manual and inefficient.
• Rude or Unhelpful Staff: There are numerous complaints about uncaring, dismissive, or rude staff at immigration, transfer desks, and lost & found, especially concerning baggage handling for connecting flights.
• Connecting Flight Issues: Passengers with connecting flights, particularly those requiring re-checking luggage, often face confusion and lack of assistance, sometimes being forced to collect and re-check bags even for same-airline connections.
• Traffic Congestion and Wayfinding: Traffic outside the airport can be severe, and some travelers find wayfinding challenging after security checks, noting a lack of clear signage or available trolleys.

Overall, Indira Gandhi International Airport offers a generally positive experience with its impressive infrastructure and amenities. However, improvements in security process efficiency and staff customer service are consistently highlighted as areas needing attention to ensure a smoother and less stressful journey for all travelers.