Jay Prakash Narayan Airport (PAT)

Common Complaints

• Limited Facilities (Older Terminal/Overall Rating): Skytrax rates PAT as a 2-Star Regional Airport, citing limited facilities and being below international standards for comfort, convenience, WiFi, and washroom quality, though this may reflect conditions before the full operationalization of the new terminal.
• Crowding During Peak Hours: Despite expansions, the airport can still get crowded during peak hours due to its relatively compact size.
• Cleanliness and Maintenance: While recent reports indicate improved cleanliness, older reviews frequently mentioned unhygienic washrooms and a general lack of maintenance.
• Baggage Handling: Some older reviews noted slow conveyor belt service for baggage.
• Flight Disruptions: Passengers have experienced flight delays and cancellations due to various reasons, including weather conditions (monsoons, fog) and airline operational issues such as pilot shortages, which caused significant chaos in December 2025.
• Security Wait Times: Although generally smoother now, older complaints highlighted long queues for security checks. Current real-time predictions show security wait times around 30 minutes.

Overall, Jay Prakash Narayan Airport is in a state of positive transition with its new terminal offering a significantly enhanced experience. While some infrastructural and operational challenges remain, particularly concerning peak time management and the full realization of international-standard amenities, the airport is making commendable strides to better serve its travelers.