Lokpriya Gopinath Bordoloi International Airport (GAU)

Common Complaints

• Staff Professionalism and Behavior: Several travelers have reported unprofessional, rude, and uncooperative behavior from airline and airport ground staff, with some instances of issues regarding luggage and general customer service.
• Limited Food and Shopping Options: Compared to larger metropolitan airports, GAU is noted for having a smaller variety of food outlets and shopping options. While some find the dining decent, others describe food arrangements as "3rd class" with limited vegetarian choices.
• Seating Shortages: Especially during peak seasons and with many departing flights, seating can be tight, and there is a reported shortage of sitting space.
• Lounge Experience: Some travelers find the lounge facilities to be small with limited food options, recommending use only if complimentary access is available. There have also been complaints about rude lounge staff and unexpected time limits.
• Security Wait Times (Peak Hours): Despite general improvements, during peak hours or specific circumstances like monsoon season or winter fogs, passengers are advised to arrive 2.5-3.5 hours before departure due to potentially longer and thorough security checks.
• Transportation Challenges (Late Hours): Difficulties have been reported in securing transportation from the railway station to the airport after 7 pm, with online taxi drivers occasionally refusing standard rates.

Lokpriya Gopinath Bordoloi International Airport is evolving, with its new terminal positively impacting the traveler experience through enhanced aesthetics and operational efficiency. However, a focus on improving staff training, expanding amenities, and ensuring consistent service quality, especially during peak times, would further elevate its standing as a key gateway to Northeast India.