Darbhanga Airport (DBR)

Common Complaints

• Small, Temporary Terminal: The airport operates from one of the smallest terminals in India, which is a temporary structure, leading to insufficient seating and crowded waiting areas.
• Limited Facilities and Amenities: Beyond a single tea and snacks shop, there are very few amenities inside the terminal, and WiFi and food/retail services receive low ratings.
• Poor Management and Staff Behavior: Numerous reviews criticize poor management, a lack of basic facilities, and the behavior of airport staff, security guards, and airline officials (e.g., IndiGo staff allegedly asking for money for counter check-in).
• No On-Campus Parking: Travelers must park outside the campus on the road, about a two-minute walk from the main gate.
• Transportation Challenges: While cabs are available outside, there's no option for prepaid or authorized cabs inside the campus, making advance booking advisable.
• Flight Delays and Cancellations: Frequent flight delays and cancellations, often without prior intimation, are a common complaint. Recently, IndiGo flight cancellations have severely impacted connectivity, causing widespread chaos for passengers.
• Lack of Kiosk Check-in: The absence of self-service check-in kiosks is a reported inconvenience.

Overall, Darbhanga Airport is highly valued for providing air connectivity to an underserved region. However, the current traveler experience is often marred by a small, temporary terminal with limited facilities, occasional issues with staff conduct, and significant disruptions from flight delays and cancellations. While a new terminal promises substantial improvements, current operations necessitate patience and pre-planning from travelers.