Chhatrapati Shivaji International Airport (BOM)

Common Complaints

• Immigration and Customs Experience: This is a consistent area of dissatisfaction, with numerous complaints about long waiting times (up to 50 minutes to clear immigration), rude, unprofessional, and condescending staff, and a lack of ground staff supervision for queues. Some officers have been reported to be insulting or asking unwarranted questions.
• WiFi Connectivity Issues: Many travelers, particularly foreigners, face difficulties accessing free Wi-Fi, describing it as "inexistent" or a "scam" with requirements for PIN and phone number, often limited to 45 minutes before requiring payment.
• Inter-Terminal Transfers: Transferring between Terminal 1 (domestic) and Terminal 2 (international) is often described as an "excruciatingly painful process" due to poor signage and the need to exit the international terminal to take a bus or taxi.
• Overcrowding and Congestion: The airport is frequently noted for being overcrowded, especially during peak hours, leading to chaos and long queues at security, customs, and exit areas.
• Security Wait Times and Staff Behavior: Security wait times can be significant, currently averaging 46 minutes. Travelers report rude security personnel, extensive screening procedures, and disorganization.
• Cleanliness (specific areas): While generally rated highly, some specific mentions of washroom cleanliness issues exist. The outside terminal areas are sometimes described as horrible.
• Transportation Connections and Parking: Concerns include crowded Uber stands, "crooks" asking for more money at P4 parking, and general traffic congestion when approaching or exiting the airport. Finding a suitable private taxi can also be confusing during busy periods.

In conclusion, Chhatrapati Shivaji International Airport (BOM) offers an impressive and aesthetically pleasing environment with good amenities, particularly in Terminal 2. However, the overall traveler experience is frequently hampered by significant frustrations related to immigration and security processes, unreliable Wi-Fi, and inefficient inter-terminal transfers, which can leave a negative impression on visitors despite the airport's modern facilities.