Samarkand Airport (SKD)

Common Complaints

• Rude or Intrusive Security Staff: A significant recurring complaint is about the security personnel, who are sometimes described as rude, overly intrusive, or aggressive during searches.
• Wi-Fi Access Issues: While free Wi-Fi is available, international travelers often face challenges accessing it due to One-Time Password (OTP) issues that require a local SIM card.
• Limited Shops and Duty-Free: Some travelers note a limited selection of shops and cafes in the departure zone, with the duty-free often being non-operational or having restricted options.
• Baggage Handling Inefficiencies: There have been reports of inefficient baggage handling, including a lack of proper offices for reporting missing luggage and staff resorting to manual notes.
• Parking and Landside Access Rules: Drivers need to be aware of rules limiting entrances to the landside and transit areas and potential charges for exceeding a 15-minute non-chargeable period.
• Public Transport Hours: Public bus services to and from the airport operate from 6:00 to 21:00, which might be inconvenient for very early or late flights.

Overall, Samarkand Airport offers a modern and generally pleasant experience for travelers, particularly regarding its facilities and efficiency in processing passengers. However, improvements in staff professionalism, Wi-Fi accessibility for international visitors, and retail options would significantly enhance the traveler journey.