Koltsovo Airport (SVX)

Common Complaints

• Security Wait Times and Limited Lanes: Travelers frequently report long queues at security due to only a few lanes being open, sometimes as few as 2 out of 6, leading to "excessive care" during examination. Recent estimates put security wait times at around 30 minutes.
• Expensive and Limited Food Options: The airport is criticized for having only expensive cafes and a lack of fast food or budget-friendly snack options.
• Crowded Waiting Areas: There are complaints about insufficient normal waiting areas in the pre-security zone, resulting in crowded spaces where passengers may have to sit on suitcases or the floor.
• Unimpressive Business Lounges: The Opal business lounge is described as cramped, offering very little to eat or drink, with comfortable spots often occupied.
• Irregular Train Service: While a Koltsovo Express train connects to the central station, its schedule is often limited and irregular, making it an inconvenient option for many.
• Harassment at Arrivals/Parking: Some passengers have reported issues with "shady people" harassing them in the arrival hall and parking area, attempting to sell "cheap watches and phones."

Overall, Koltsovo Airport is a modern and generally clean facility, striving for a positive passenger experience as a 4-Star Airport. However, improving efficiency in security processing, diversifying food options, and addressing overcrowding in waiting areas would significantly enhance traveler satisfaction.